FAQ

Leaflet

How do I set up leaflet?
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Check out our quickstart guide.

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How often will I receive plant products?
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Leaflet products are delivered based on your sensor insights. Instead of time-based delivery, which can leave you with too much or too little, leaflet is need-based, meaning you’ll only receive plant products when your plants are ready for them.

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What kind of plant products can I expect to receive?
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As part of your membership, expect to receive planet-friendly soil, organic fertilizer, and natural pesticide. We are always working to expand our range of plant products.

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What kind of battery life can I expect from the sensor?
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Expect up to 3 months battery life with leaflet. Each unit is rechargeable and will reach full charge in 4 hours.

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Can I use leaflet to watch my plants when I’m out of town?
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Yes! Leaflet streams to the cloud so you can keep track of your plants anywhere.

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What is the range of the sensor?
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Leaflet is connected via WiFi, they have an average wireless range.

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Can I use the sensor outdoors?
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We don’t recommend using the current version on outdoor plants. When we release the outdoor version of leaflet, you can always upgrade for free.

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What kind of plants can I use the sensor on?
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Leaflet works on all plants but the current version is most suited for indoor plants.

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Can I use one sensor for all my plants?
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We do not advise pairing and unpairing a sensor for different plants. You should wait at least a year until leaflet has enough historical data to understand what makes your plant tick, after that, you can reuse your sensor on another plant. Learn more about why pairing and unpairing sensors with plants is not advised in sensor 101.

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Do all my plants need a sensor?
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It’s up to you how you want to use your leaflet sensors. If you place leaflet in all of your plants, you’ll definitely learn something new about each of them. However, if you have a lot of plants, you may want to start by using leaflet sensors for tricky plants, plant investments, experiments, and plants you want to understand better.

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What does the leaflet sensor measure?
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The leaflet sensor measures moisture, temperature, humidity, and light (intensity (PPFD)) & quality (Visable,IR)). When we add additional sensors (pH, NPK, VOC), you will get that upgrade for free.

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What is included in my membership?
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Your leaflet membership includes sensors (free FW updates, repair, and upgrades) to track and monitor your plants’ health accurately; access to the mobile app where we translate that data into easy-to-understand, actionable tasks; as well as curated plant products designed for your plants’ needs, shipped to you before you ever have to ask. Tier one: 2 sensors Tier two: 6 sensors Tier three: 10 sensors

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What is the leaflet® system and how does it work?
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Leaflet is a complete plant care system designed to keep your plants healthy. It comes with sensors, mobile app, and need-based product delivery.

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General

How do I contact customer support?
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Please email us at support@krado.co

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Is the product eco-friendly and sustainable?
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Krado packaging is the first to be 100% ink free and fully compostable, and all partner products are organic and planet-friendly. We're also on a mission to reduce e-waste. Learn more

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What is the product warranty or guarantee?
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We want you to be as happy as your plants when you use Leaflet! Leaflet purchases and subscriptions are backed by our Happy Plant Promise, meaning if you aren’t seeing the results you’d like you can cancel your subscription at any time within the first thirty days of getting your sensors with no hassle. Read our full warranty.

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How do I gift leaflet?
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Currently Leaflet memberships are tied to the email address entered at checkout. To gift a leaflet membership, checkout as normal, but input the email address of the person you wish to gift leaflet. If you enter the wrong email address at checkout, contact support@krado.co.

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How big are the shipments of products?
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Plant product shipments are designed for your plant, so they are not one-size fits all. Expect one-time use packages that won’t take up space in your home.

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Orders

How do I return leaflet?
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If still within the first thirty days, you may cancel your subscription for a full refund, so long as you return all sensors in your possession to Krado before the end of said thirty days. After 30 days Returns & cancellations after 30 days are up to our discretion, but send us an email at support@krado.co and we’ll work with you to come to a result that makes you happy Send us an email at support@krado.co to get started. A box is not needed to process the refund, but it’s a good idea to save it as Krado packages have been specially designed to be reused to reduce waste. Read our refund and return policy.

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How do I cancel leaflet?
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If you want to renew or cancel your Leaflet membership, you can do so after the end of your current billing cycle through the leaflet app within the account screen. There is no option to "pause" a Leaflet Membership. Read the full Terms of Sale on returns and cancellations

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Where can I see the details of and manage my membership?
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You can find the details of your membership and manage your account within the app, under your account profile.

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When is my billing cycle?
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Memberships start on the date you activate your account. This is different from the date you place your order. When your leaflet arrives you will receive an email with your activation code and once you activate your account, this is the start of your billing cycle. Your account will be auto-billed every year after that point.

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What payment methods do you accept?
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We accept Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, Google Pay, PayPal, Diner's Club, JCB, & UnionPay.

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What do I do if my shipment is lost or damaged?
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Contact support at support@krado.co if your shipment arrives lost or damaged. If you haven’t received a tracking number, it is likely your leaflet hasn’t shipped yet.

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How do I change my shipping address after my order has been placed?
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To change shipping details before your leaflet ships, contact support@krado.co

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How much does shipping cost?
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Shipping is free!

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Do you offer international shipping?
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We don’t offer international shipping at this time.

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How can I track my order?
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You will receive a tracking number when your leaflet ships.

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